How to lose a customer

Today, I decided to call another contractor to look at my windows. Because, the first one that was recommended to me didn't bother to call again today. They were suppose to send someone to take a look at my windows if they need to be change and to fill up a "Form B" that I needed to give to Housing agent. But, zip, nadah, zero! Not even a ring!

So, when the housing agent called me again. I complained to him about it. He decided to give me another contractor phone no. and check if the guy could help me on this matter. Well, lucky for me the guy himself pick it up and after explaining to him my situation he fixed an appointment to meet me the same day today!

Now, that's what I call fast service and someone who knows how to make money. Let's face it. A business need customers to stay afloat. If you don't call back or check back with an interested customer of your service or products don't you think they will run away? So, run away I did!

I told my sister if the other contractor called again to tell them don't bother as we already got we wanted from the one I called. Anyway, I'm more interested in settling this niggling problem that I've been having about my windows. Now, I can go for the first appointment with the housing agent about the sale of my house and also on getting the house I wanted. That's something to look forward to in the new year 2006. A new house, a new beginning. I'm actually praying for a better next year. This year, I didn't really achieve what I had set out to do. So, if you don't get what you want, try and try again!

That remind me of the story told by one of my friends' friend the other day. This guy was telling us about how his company really 'took care' of a potential client so that they can get his business. This business was worth million of dollars. So, what will you do to get your customer business? Of course, you'll do whatever you can to win his trust etc. right? A customer is the lifeblood of your business. Take care of your customer and your business will prosper!

Okay, I don't want to babble anymore about business. Got to go. C yer!

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